Returns & Refunds – Hassle-Free DFYNE Shopping

We stand behind every performance fit we craft. If your new activewear doesn’t match your expectations, our straightforward return and refund process makes resolving issues quick and simple.

1. Return Eligibility Rules

Return Time Window

All eligible items can be returned within 30 calendar days from your order delivery date. Any requests submitted after this 30-day window will not be approved for refunds or exchanges.

Required Item Condition

To qualify for full refund or exchange, returned goods must meet all standards below:

  • Unworn, unwashed, free of stains, makeup, deodorant marks, sweat or pet hair
  • Original DFYNE swing tags, packaging and protective labels fully attached
  • No damage from improper storage or wear
  • Not altered, cut, or modified in any way

Non-Returnable Items (Final Sale)

For hygiene and clearance policy reasons, these products cannot be returned or exchanged:

  1. Underwear, sports bra liners, intimates
  2. Clearance, flash sale, and heavily discounted restock items marked “Final Sale”
  3. Custom personalized orders
  4. Opened gym accessories, socks without original sealed packaging

2. Standard Return Process (Change of Mind / Wrong Fit)

Follow these 4 steps to submit a return request:

  1. Email our support team at support@dfyneusa.it.com with your order number, full name, and return reason.
  2. Our team will reply within 24 hours with official return authorization and shipping instructions.
  3. Securely pack items in original packaging, include a note with your order ID inside the parcel.
  4. Ship the package via a tracked courier and save your shipping receipt/tracking number for reference.

Shipping Cost Note

Customers cover return shipping fees for standard voluntary returns (wrong size, style change, personal dislike). We recommend tracked delivery—DFYNE accepts no liability for lost or untracked return parcels.

3. Faulty, Damaged or Incorrect Orders (DFYNE Error)

If you receive defective, damaged, wrong, or missing items from our warehouse:

  1. Notify support within 7 days of delivery with clear photos of the product, packaging, and shipping box.
  2. We will review your claim and provide a pre-paid return label at no extra cost.
  3. Once we receive and inspect the faulty goods, you may choose a full refund or free replacement of the same product. All return shipping fees caused by our errors will be fully reimbursed.

4. Refund Timeline & Payment Details

  1. Warehouse Inspection: After we receive your returned package, our team completes quality checks within 3–5 business days.
  2. Refund Issuance: Approved refunds will be sent back to your original payment method immediately after inspection.
  3. Fund Arrival Time:
    • Card / PayPal / Digital Wallets: 5–10 business days for funds to reflect on your account (bank processing delays may apply)
    • Klarna BNPL: Refunds automatically offset remaining instalment balances
    • DFYNE Gift Cards: Refunds issued as fresh digital gift codes sent to your registered email

Partial Returns

If you only send back part of your order, we will only refund the value of returned items. Original shipping charges at checkout are non-refundable for voluntary returns.

5. Exchange Policy

We offer size/style exchanges as an alternative to refunds:

  • Request exchange via support email before sending items back
  • Cover return shipping to our warehouse; we cover outbound shipping for your new replacement piece
  • Exchanges are subject to current stock availability (out-of-stock items will default to a full refund)

6. Frequently Asked Questions

Q1: Can I return sale items?

All products labeled “Final Sale” or heavy discount clearance cannot be returned, exchanged, or credited. Regular restock items follow the standard 30-day return rule.

Q2: I lost my original tags – can I still return?

Returns without intact brand tags will be rejected unless the item is proven faulty due to manufacturing defects.

Q3: How long will my refund take to show up in my bank account?

We process refunds within 5 working days after receiving your return. Banks may hold funds for up to 10 additional business days depending on your card provider.

Q4: Can I cancel my order before it ships?

Unshipped orders may be fully canceled for a full refund. Once dispatched, you must follow the standard return process after delivery.

Q5: My return tracking shows delivered to your warehouse, why no refund yet?

Our inspection team needs 3–5 working days to process incoming returns. If no refund notification arrives after 5 days, email us with your return tracking number for follow-up.

7. Customer Support for Returns

Need help submitting a return, tracking your sent-back parcel, or checking refund status?

Support Email: support@dfyneusa.it.com

Working Hours: Monday – Friday, 9:00 – 18:00 UTC